NLX Named Best Conversational AI Platform by CX Today

NLX has been named Best Conversational AI Platform by CX Today at the 2025 CX Awards. The recognition highlights the NLX platform’s flexibility and scalability, enabling the world’s most admired brands to build real conversational experiences across voice, chat, and digital interfaces. 

The judging panel praised NLX for its technical strength and real-world impact. Keith Kirkpatrick, Research Director at The Futurum Group and one of this year’s judges, shared:

“The ability for customers to rapidly deploy industry-specific, multimodal conversational AI use cases, supported by a universal, plug and play backend architecture that does not disrupt existing AI applications, is impressive on its own. Add to that how the solution demonstrated real success, exemplified by its outstanding case study with United Airlines, and NLX is a worthy winner.”

In selecting NLX as the winner, the judges pointed to several standout capabilities that set the platform apart, including its speed to deployment, seamless integration with existing systems, and proven impact at enterprise scale. NLX’s unified approach across voice, chat, and digital channels stood out as a clear differentiator.

For NLX, the award reinforces the focus on helping teams deliver effective, high performing conversational AI without added complexity. It’s a win that reflects the product’s evolution and the growing community of builders behind it.

“We’re honored to be recognized by CX Today as the Best Conversational AI Platform,” shared Andrei Papancea, CEO and cofounder of NLX. “NLX is committed to making any AI technology under the sun instantly accessible and experimentation trivially easy so that everyone can build advanced conversational experiences that drive results.

This award is a testament to our team’s commitment to practicality in a sea of hype, with technology that can be implemented at scale in weeks, not months, and managed by business teams with minimal engineering resources. Congratulations to all the other winners and nominees; it's inspiring to be in such incredible company as we collectively shape the future of customer experience.”

To see the full list of CX Award winners, visit CX Today.