Stop piloting. Start shipping.

Canvas

Stop guessing what the AI will do. Our visual builder lets you map out complex conversation flows, define strict logic gates, and orchestrate exactly how a user moves from intent to resolution. It’s the clarity of a flowchart with the power of an LLM.

State-of-the-art building blocks

• Generative Journey®: Insert GenAI at specific steps to handle natural dialogue without surrendering control of the business logic.
• Scoped RAG: Connect knowledge bases to specific points in the journey, ensuring the AI references the right policy at the right time.
• Voice+™: Synchronize voice and digital channels, allowing the AI to interact with the digital experience on user’s screen in real-time.

Platform SDK

We don't hide the code. For teams that prefer the command line, our full-featured SDK lets you build, deploy, and manage your natural language applications programmatically. If you can code it, you can orchestrate it.

Touchpoint SDK

Don’t settle for a generic chat bubble. Our headless Touchpoint SDK gives you total control to embed rich, multimodal experiences into your web and mobile apps. You design the UI; we handle the complex state management and connectivity in the background.

Universal connectivity

• 100+ Integrations: Instantly connect to your entire stack with pre-built connectors—from CRMs to CCaaS and ticketing systems.
• OpenAI Compatibility: Swap out "pure" LLM calls in your existing apps with governed NLX endpoints—no rewrite required.
• MCP Native: Make any NLX flow usable via MCP, allowing other AI agents (like Claude Desktop) to discover and execute your apps.

Contact Center & Voice+™

Stop treating voice and digital as separate worlds. We integrate deeply with leading CCaaS providers (like Amazon Connect and Genesys) to synchronize phone calls with digital assets using Voice+, for a truly multimodal experience.

Automated testing

Stop hoping your prompts work. Systematically validate your AI applications with automated test suites. Catch regressions, logic errors, and bad routing before your customers ever see them—moving you from “fingers crossed” to “production ready”.

Simulation and verification

• Intent Routing: Ensure that the AI model correctly classifies inputs and trigger the right flows, regardless of phrasing nuances.
• Autonomous Regressions: Run thousands of parallel simulations with every update to verify that new features never break existing logic.
• Adversarial Simulation: Stress-test against AI personas to guarantee your applications withstand pressure and maintain brand safety.

Traceability & debugging

When a test fails, see exactly why. Drill down into granular execution logs to pinpoint where the logic diverged or the model drifted, then fix it directly in the flow builder without digging through obscure server logs.

Ship with confidence

Deploying AI shouldn't feel like gambling. We provide an enterprise-grade release pipeline that treats your conversation flows like critical software infrastructure. Move from development to production with total control, safety, and auditability.

DevOps for AI

• Immutable Versioning: Maintain a complete history of every flow and prompt change to audit or revert your application state instantly.
• Zero-Downtime Deploys: Push updates to production environments without interrupting active conversations or breaking the UX.
• One-Click Rollbacks: If a prompt drifts or logic fails, revert to the previous stable version in seconds—no engineering ticket required.

Omnichannel scale

Build once, run everywhere. Deploy a single managed flow to your contact center (Amazon Connect, Genesys), social channels (WhatsApp, SMS), and custom web or mobile apps via our Touchpoint SDK. One logic source, endless delivery endpoints.

See what the AI is actually doing

Don’t fly blind. Most AI platforms give you a “chat count” and call it a day. We provide a forensic-level view of your conversational health, letting you trace every decision, hallucination, and successful resolution back to its source.

Granular forensics

• Conversation Anatomy: Drill into session transcripts to pinpoint user drop-offs, AI confusion, or model drift.
• Knowledge Discovery: Detect unhandled topics to uncover content gaps and turn missing answers into roadmap features.
• Business-Grade KPIs: Track custom drivers—like "Refund Success" or "Escalation Cost"—to measure value, not just volume.

Proactive monitoring

Stop waiting for user reports to find bugs. Set intelligent alerts for anomalies in sentiment, latency spikes, or sudden drops in containment. If your AI starts underperforming, you'll know before your customers do.

Governance is not a blocker

Move fast without breaking things. We replace "fingers crossed" with precise operational control, allowing you to democratize AI development across your organization while rigidly enforcing who can publish, what they can change, and how the AI is allowed to behave.

Enterprise command center

• Role-Based Access Control: Grant granular permissions. Let designers handle prompts while restricting critical logic to engineers.
• Guardrails: Layer strict logic over your LLM. Instantly block violations—like invalid refunds—regardless of user persuasion.
• Audit Trails: Maintain an immutable log. Track exactly who edited a prompt or deployed a version for total accountability.

Team management

Stop managing AI in a silo. Our workspace architecture organizes the enterprise into secure, isolated environments. Enable teams to build in parallel with their own data and access controls, granting them autonomy while you maintain a unified global view.

Enterprise ready from day one

Don’t let security reviews slow down your roadmap. We are built from the ground up to meet the strictest regulatory standards, allowing you to pass procurement and deploy AI in highly regulated industries—like banking and healthcare—without a headache.

Compliance and privacy

• Global Standards: SOC 2 Type II, HIPAA, and GDPR compliant. We undergo independent annual audits to guarantee global compliance.
• Data Sovereignty: Your data is yours. We never use your private customer interactions, PII, or PHI to train our public models.
• End-to-End Encryption: Data is encrypted at rest and in transit, ensuring complete confidentiality for sensitive payloads.

PII redaction & masking

Stop sensitive data before it hits the LLM. Our built-in PII redaction layers automatically detect and mask personally identifiable information—like credit card numbers or SSNs—ensuring that you can leverage the power of GenAI without exposing your customers to risk.